Shipping Policy

Last updated: October 12, 2026

At CalCry, we aim to make shipping information clear and straightforward. Please review this policy before placing your order.

1. Shipping Destination

CalCry ships orders from China to customers in the United States.

Please ensure that your shipping address is complete and accurate when placing your order.

2. Order Processing Time

Orders are typically processed within 1–3 business days before dispatch.

Business days exclude weekends and applicable public holidays. Processing time is separate from shipping transit time.

3. Shipping Rates

We offer the following shipping rates for orders shipped to the United States:

• Standard Shipping: $6.99
• Free Standard Shipping on Orders of $99 or More After Discounts

Free standard shipping eligibility is based on the merchandise subtotal after all discounts have been applied, excluding taxes and shipping charges.

For example, if your merchandise subtotal is $110 before discounts and $95 after discounts, standard shipping charges of $6.99 will apply.

If your merchandise subtotal remains $99 or more after discounts, you qualify for free standard shipping.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Time

Orders shipped from China to the United States are estimated to arrive within 7–15 days after dispatch.

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, holidays, and other circumstances beyond our control.

Please allow additional time for order processing before shipment.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking updates may take some time to appear. International shipments may experience periods with limited tracking information while in transit or undergoing customs clearance.

If your tracking information has not updated for an extended period, please contact us for assistance.

6. Customs Duties, Import Taxes, and Fees

Orders shipped from China to the United States may be subject to customs duties, tariffs, import taxes, or carrier-related fees.

Unless these charges are collected at checkout or CalCry has expressly agreed to pay them, customers may be responsible for applicable import charges assessed on their shipments.

The amount, if any, depends on the product's customs classification, country of origin, applicable regulations, and shipping arrangements. These charges are not necessarily included in the product price or shipping fee.

Please note that free shipping does not necessarily mean that customs duties, import taxes, or other import-related fees are waived.

7. Shipping Delays

Although we aim to meet the estimated delivery time, delays may occur due to customs inspections, carrier disruptions, severe weather, public holidays, or other circumstances beyond our control.

If we become aware of a significant delay, we will provide an update where reasonably possible.

If an order cannot be shipped within the period required by applicable law or promised at checkout, we will handle the matter in accordance with applicable law.

8. Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a package is returned because of an incorrect address or failed delivery, please contact us to discuss the available options. Additional shipping charges may apply to reshipment where permitted by law.

9. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us with your order number and any relevant photos or tracking information.

We will review the circumstances and work with you on an appropriate resolution, subject to applicable law.

For damaged, defective, or incorrect items, please also refer to our Return & Refund Policy.

10. Returns and Refunds

Eligible returns may be requested within 30 days of delivery, subject to the conditions and exceptions in our Return & Refund Policy.

Please contact us and obtain return instructions before sending any item back. Return shipping costs and refund eligibility are governed by our Return & Refund Policy and applicable law.

11. Contact Us

For shipping or order-related questions, please contact:

Brand: CalCry
Email: [cloudystar711@gmail.com]

We will do our best to assist you with your order and provide clear information about its shipping status.