Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cloudystar711@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cloudystar711@gmail.com.

• If you return items purchased under a FREE Shipping offer, a shipping and handling fee may be deducted from your refund
• Items customized per your request cannot be returned.
• Returned items must be in their original condition, not used, damaged, or altered, and must include all original packaging.
• All tags and inserts attached to the product must remain intact.
• Misuse of our return policy will not be accepted. We reserve the right to refuse a full refund for excessive or abusive return activity. Please contact us before initiating a return to avoid any confusion and ensure a smooth process.
• When sending items back, please use delivery confirmation to track your return package.
• Shipping and insurance charges are non-refundable.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cloudystar711@gmail.com.