Return & Refund Policy

Last updated: October 12, 2026

At CalCry, we want you to feel confident shopping with us. If something isn't right with your order, please contact us and we'll do our best to help.

1. Return Eligibility

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, your item must be:

• Unworn and unused.
• In its original condition.
• Returned with its original packaging and any included accessories, where reasonably available.

Please contact us before sending any item back. Returns sent without prior instructions may experience delays.

2. How to Request a Return

To start a return, email us at [cloudystar711@gmail.com] with the following information:

• Your order number.
• The item you wish to return.
• The reason for your return.
• Photos of the item, if it arrived damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions, including the appropriate return address.

Please do not send your return to the original shipping address unless we have confirmed that it is the correct return location.

3. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or different from what you ordered, please contact us. CalCry will arrange an appropriate solution and cover reasonable return shipping costs where applicable.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from our error.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us at [cloudystar711@gmail.com] as soon as reasonably possible. Include your order number and clear photos of the item and its packaging.

We will review the issue and work with you on an appropriate resolution, which may include a replacement or refund.

Your legal rights regarding defective or incorrectly supplied products are not affected by this policy.

5. Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

If your refund has not appeared after the relevant processing period, please contact us.

6. Exchanges

If you would like a different item or style, please contact us before returning your purchase.

Exchanges are subject to product availability. If an exchange is not available, we can discuss the applicable return and refund options with you.

7. Items That Cannot Be Returned

Personalized or custom-made items may be ineligible for return unless they are defective, incorrect, or otherwise covered by applicable law.

Any additional exclusions will be clearly disclosed before purchase and will not limit rights that cannot legally be excluded.

8. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has shipped. This does not affect any cancellation or other rights you may have under applicable law.

9. Contact Us

For questions about returns or refunds, please contact:

Brand: CalCry
Email: [cloudystar711@gmail.com]

Whatsapp: +86 15627643171
Return Address: Provided by our customer service team after your return request is approved.

We appreciate your support and will do our best to make your shopping experience with CalCry clear and straightforward.